Support & Maintenance

The speed at which technology is moving forward, it’s not surprising that it goes wrong every now and again.

MCITS offers onsite and remote support and maintenance options, as and when you need it.

From onsite IT systems health check including getting those long-term issues resolved, providing telephone support for one off issues or ongoing support – business and out of hours availability.

What we can offer

  • 24/7 access to an experienced & friendly IT Support individual or team, depending on the size of your business
  • Ongoing support for those every day IT issues, as and when you need it
  • Supporting all IT, Network, Telecoms and Mobile platforms
  • Initial onsite IT health assessment
  • Ongoing Monthly Maintenance Checks
  • Quick response times
  • Deal with 3rd parties on your behalf
  • Make recommendations to replace equipment when they are no longer preforming efficiently

What’s covered?

  • Backups will be rigorously checked, including a test restore of data to ensure the data’s integrity
  • Security patches and service pack updates will be reviewed and applied to any server(s)
  • Disk capacities on server(s) will be checked, and housekeeping will be completed as necessary
  • Temporary and old log files will be removed
  • Updates will be reviewed and installed, including monitoring of antivirus and anti-malware software to ensure that they are performing correctly
  • Analysis of server event log files, dealing with any issues found
  • Monitor all schedule tasks are starting and completing successfully
  • Check server hardware monitoring tools for any issues and resolving where if required
  • Deal with any support requests which users fail to log

Call now on 07913 208 225 for your free consultation or Get in touch